Welcome to the LIV1 Concierge Medicine FAQ page! We’ve created this resource to address common inquiries and alleviate any concerns you may have about our services. Whether you’re seeking information about our medical offerings, appointment scheduling, or billing procedures, you’re likely to find the answers you seek right here.

However, if your specific question isn’t covered, fret not! Our dedicated team is at your service. You’re welcome to reach out via phone or message, and we’ll promptly provide the assistance you require. At LIV1, we’re committed to delivering a seamless healthcare experience, and that includes ensuring you have access to the information and support you need, whenever you need it.

Do you accept health insurance?

LIV1 does not accept health insurance for any of our services as many of our services are not covered. You can, however, utilize FSA or HSA as a means of payment.

Is there a specific age group of clients you accept?

Yes, we only accept ages 18 to 64. 

Do I still need to keep a primary provider?

Yes, we highly encourage you to have a primary care provider to attend to any acute care needs you may have and to review your action plan with prior to initiation. 

What if I am having an emergency?

If you feel you are experiencing a medical emergency, dial 9-1-1 for medical assistance and/or visit the nearest emergency department. Do not contact LIV1 first. Once you are in stable condition as determined by a medical professional, notify LIV1 of the change in your condition.

If I have had a recent lab work, can you accept it?

Our lab panels go beyond what typically is included in the standard labs ordered by your PCP. Several of our lab markers are selected for their high-sensitivity and the most up-to-date testing methods.